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Negativity and complaints cost time, money and credibility. And as damaging as that can be, the rise of customer complaints can actually serve as a service multiplier. One of the most overlooked benefits of hugging your...

Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos��� amazing employee culture. Robert built Zappos...

As Executive Creative Director of Creations at Cirque du Soleil, one of the world���s most creative companies, Welby Altidor seconded the company���s Creative Guide in overseeing the development of a portfolio of Cirque���s...

Dr. Tasha Eurich is an organizational psychologist, researcher, and New York Times bestselling author. As a third generation entrepreneur, she grew up seeing the powerful influence company leaders had, on both their...

As a senator from Delaware for 36 years, Biden was a leading architect of domestic policy on some of the most pressing issues facing the country. Then-Senator Biden served as chairman or ranking member of the Senate...

The Honourable Rona Ambrose is a dynamic national leader, a champion for the rights of women and girls, the former Leader of Canada���s Official Opposition in the House of Commons, and the former leader of the...

Laura Vanderkam is the author of I Know How She Does It: How Successful Women Make the Most of Their Time. Based on a time diary study of 1001 days in the lives of professional women and their families, this book takes...

Bestselling author, academic, and speaker Annie McKee, PhD is a sought-after advisor to leaders of Fortune 500 companies, governments, and NGOs around the globe. She has co-authored groundbreaking Harvard Business...

��I���m working harder than I ever have, and I don���t know if it���s worth it anymore.��� If you���re a manager or leader in today���s high-speed, high-stress economy, these words have probably run through your mind, maybe more...

Learn to savor life's best moments--no matter how busy you are--through mindset shifts that alter your perception of time. Laura Vanderkam, the acclaimed author of��What the Most Successful People Do Before...

What trends define the new era of selling? It wasn���t long ago that the sales process dominated the buyer���s journey ��� and customers felt they were at the mercy of what sales was willing to share with them along the way....

Study the world of work and one finding will leap out at you. It���s one of those revelations that is both surprising and obvious all at once. The discovery that the individual is in charge. Organizations are strategizing...

Who wouldn���t want to be a bit more influential? Whether trying to nail that big interview, convince a client, or get the neighbor to finally trim their hedges, most people would love to be a bit more persuasive. So how...

This is the book that established "emotional intelligence��� in the business lexicon#151;and made it a necessary skill for leaders. Managers and professionals across the globe have embracedPrimal Leadership,...

Directed primarily toward undergraduate business college/university majors, this text also provides practical content to current and aspiring industry professionals. Financial crises, catastrophic disasters, and...

The blockbuster best seller Primal Leadership introduced us to "resonant" leaders--individuals who manage their own and others' emotions in ways that drive success. Leaders everywhere recognized the...

Achieve more, do more, create more with the power of creative courage Creative Courage challenges you to step outside of your comfort zone and truly make an impact. Set aside the same old routine and break the status...

���If I relentlessly drive my team to achieve our goals, they won���t like me.��� ���If I try to make everybody on the team happy, we won���t hit our numbers.��� As a leader, you���ve likely felt this fundamental...

Most people feel like they know themselves pretty well. But what if you could know yourself just a��little��bit better���and with this small improvement, get a big payoff���not just in your career, but in your life? �� ...

On Tuesday, October 24th , 2017, more than 1,300 leaders from across Canada gathered in Calgary to be a part of The Art of Leadership for Women. This year's lineup included Dr.Seonaid Charlesworth, Brigid Schulte,...