Leader of Shaw Communications’ Customer Care team shares her insights on the impact of true leadership and mentors.

The Art of Leadership came to Calgary on December 3, 2019. This summarizes the presentations of the day featuring Ron Tite, Robert Richman, Dr. Liane Davey, Neil Pasricha and Marcus Buckingham.

The Art of Leadership came to Vancouver on December 2, 2019. This summarizes the presentations of the day featuring Ron Tite, Robert Richman, Dr. Liane Davey, Neil Pasricha and Marcus Buckingham.

A martial arts sensei said, "You are always practicing something. The question is - What are you practicing?" Darn good question. Whether we are practicing one upmanship or cooperation, truth telling

In a chaotic business environment, someone in your organization needs to be Champion of Change so you channel your inner innovator and lead transformation, create disruption, and blue ocean your way

A new kind of employee is redefining the workplace globally. Known as "Millennials," these young workers - born between 1980 and 2004 - are the most educated and tech-savvy generation in history and

If you think about it, work-life balance is a strange aspiration for a fulfilling life. Balance is about stasis: if our lives were ever in balance — parents happy, kids taken care of, work work

Picture the massive benefits of the fantasy coming true, for a moment. In industries designed for te success of parents, all employees would benefit from more flexible hours, no stigma for taking adv

As a team effectiveness advisor, I understand the importance of civility in the workplace. Lately, the desire for civility has morphed into a dangerous compulsion to keep everything happy and harmoni

Technology has changed modern life as fundamentally as fire impacted the caveman. Fire changed how primitive men lived - it extended their day, and their existence, beyond sunset. Likewise, technolog

Technology has changed the way we live and work. Today, the lines between our personal and professional lives are blurred, resulting in an “always-on” world. As technology&

Have you ever felt that the people you work with don’t really get you? Of course you have - because they probably don’t. But the really vital question is, why? Why is it so damn hard to g

What’s the change that would make a huge impact on your company? It could be going digital, using Artificial intelligence, acquiring a new company, becoming agile. Whatever it is, you’re

Openness to new opportunities, however unpredictable or unexpected, has been a major element of my success. When people, usually women, ask about my professional achievements, I can honestly say they

This book is a result of an exhaustive study undertaken by the Gallup organization involving 80,000 managers across a large number of industries exploring the concepts of employee satisfaction, selec