The Art of Leadership came to Toronto on November 19, 2018. This summarizes the presentations of the day featuring Alan Mulally, Whitney Johnson, Jaqueline Carter, Morten Hansen and Ram Charan.
A small regional call center in Kansas City that was struggling to improve customer satisfaction. It needed a quick way for a floor manager to identify when an agent needed help with a customer
Personal disruptions can be daunting and feel dangerous, but chances are good that if we don’t disrupt ourselves, choosing our own waves to surf, we will be disrupted anyway, at times and in wa
Who manages their own finances on an annual basis, looks at their bank accounts once a year, checks their RRSP and other investments and then leaves them for 12 months, hoping that everything remains
Leading with mindfulness, selflessness, and compassion makes you more human and less leader. It makes you more you and less your title. By bring more humanity into our leadership we can create happie
The rapid and massive failure of the Revel should provide a cautionary tale to any innovator who thinks that being different is the same as being differentiated.
Where are you right now in your work and your career? Are you in a place that feels satisfying and gives scope to your talents? Are you valued not just for your contributions but also for your potent
Our normal is a world where no matter their circumstances, girls and women face a wall of resistance in their struggle to define their futures, exercise their power, and lead boldly.
A truly independent thinker doesn’t offer up only negativity for negativity’s sake, she’s arguing to look at things from a different perspective—especially the customer’
Is the culture of your organization holding it back? Are you trying to create culture that’s more innovative, agile, or digitally savvy but can’t seem to get people to adopt a new mindset
Most leaders, and analysts, will read about the Ford turnaround and focus on how Alan and the team at Ford sold off many of the company’s peripheral brands, and redesigned this car or that truc
What is hidden that we can make visible? It can be asked today. Even if it is answered and resolved, it can be asked again next month, next quarter, and every year. There is always more.
Live today like a leader would on Day One and you’re a leader today. Live each day this week like a leader would on Day One, you’ve lived a week as a leader. Live each day this month like
Our work with the team from that financial services company proved to us that, with proper attention to the core principles of leadership accountability and constant attention to ensuring clarity and
People are helpful much more often than not. People don’t think less of you for needing help. And helping, with the right reinforcers in place, feels wonderful.
