What is the best way to maximize learning and engagement in the workplace?
The best way to maximize learning and engagement in the workplace is to recognize that every single person is on a learning curve, including you. And that your organization is a collection of learning curves and you build a great team, one that is maximally engaged, by optimizing where people are on those curves.
At any given time, you want to have 70% of your people on that sweet spot, or that steep part of their learning. 15% of your people at the low end and 15% of your people on the high end. When you do, you're not only going to have people engaged but you're also going to have innovation because people at the low end of the curve are going to ask questions like, 'Why do we do it like that?', which opens the door to innovation. We've also got 70% of your people in that steep part of the curve who know enough but not too much and if you stretch them and push them, they're going to incredibly innovative. And then you've got 15% of your people at the top of the curve who are the anchor or the balus for the team who can say, 'Well, we've tried that - but why don't you tweak it a little bit'. They have got this perspective and helping people come and move up along the curve.
When you have that appropriate balance - you've got people that are learning, you've got people that are engaged. And that's how you build a great team.