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April 15, 2015 | Vancouver

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Tweetables
"Satisfied customers are the best way to market your business - they become your word-of-mouth army." - @Unmarketing
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"Good and BAD customer experiences go viral - your sales are dependent on your brand's standing online." - @Unmarketing
   |  See more from Scott Stratten ›
"Companies aren't families, they're battlefields in a civil war." - @CDuhigg
   |  See more from Charles Duhigg ›
Recent Magazine Issue

  • Video

    Listening to Your Customers

    Malcolm Gladwell

    I think what the marketing world needs to get ready for is a much more active public. I think consumer’s expectations have risen in recent years and along...

     
  • Video

    How to Establish Productive Conflict

    Liane Davey

    Productive conflict of probably one of the biggest “asks” that I make in You First. In the whole book I had to leave that until the last chapter because...

     
  • Video

    The Art of Saying No

    Liane Davey

    The art of saying no is a very, very important thing to master because you really need to say no so that you can stay in your sweet spot and be doing...