January 26, 2015 | Toronto

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"Good and BAD customer experiences go viral - your sales are dependent on your brand's standing online." - @Unmarketing
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"There’s a big difference between sticking with a brand and being stuck with one." - @DeniseLeeYohn
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"Timing, perseverance and ten years of trying will eventually make you look like an overnight success." - @Biz
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